Skip to content
Contact Us Shipping & Returns Ordering Information Order Status About Us FAQ Contractor Program

Shipping policy

Shipping Policy for Tile This, LLC

Effective Date: 1/1/2024

Welcome to Tile This, LLC! We want to ensure a smooth and transparent shipping experience for our customers. Please review our Shipping Policy below for details on shipping rates, delivery times, and related information.

1. Order Processing:

Orders are typically processed within 24 hours of receiving payment. Please note that processing times may vary based on product availability, facility hours, promotions, or other factors.

2. Shipping Methods and Rates:

We offer various shipping methods, and the rates may vary depending on your location, the shipping method selected, and the weight of the items in your order. You can view the available shipping options and rates during the checkout process.

3. Shipping Destinations:

We currently ship to the continental 48 United States. If your location is not listed during checkout, please contact our customer service team for assistance.

4. Estimated Delivery Times:

Estimated delivery times depend on the shipping method selected and your location. Standard shipping usually takes 3–5 business days.

5. Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. You can track the status of your order by using the provided tracking number on the carrier's website.

6. Customs and Import Duties:

For international orders, customs and import duties may apply. Customers are responsible for paying any additional charges incurred during customs clearance. Customs policies vary by country, so please check with your local customs office for more information.

7. Shipping Delays:

While we strive to deliver orders promptly, unforeseen circumstances such as weather, customs clearance, or carrier delays may impact delivery times. We appreciate your patience and understanding in such situations.

8. Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses.

9. Lost or Stolen Packages:

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that someone is available to receive the package at the provided shipping address.

10. Missing or Damaged Items:

All orders are carefully scanned and verified before shipment. Customers are responsible for inspecting their order upon receipt and reporting any missing or damaged items within 72 hours of delivery.
Reports received after this period may not be eligible for replacement or refund due to carrier claim limitations and verification timeframes.

When reporting a missing or damaged item, please include the following:

  • Your order number

  • Photos of the packaging and items received

  • A description of the issue

Our team will review the information and respond with the appropriate resolution.

11. Contact Information:

If you have any questions or concerns regarding our Shipping Policy, please contact us at Info@TileThis.com.

Thank you for choosing Tile This, LLC!