Certified Business
With over 100,000 orders
With over 100,000 orders
Shipping & Returns
Shipping Policy
Effective Date: January 1, 2024
We strive to provide fast, reliable shipping to all of our customers within the continental United States.
- Order Processing: Orders typically process within 24 hours (excluding weekends and holidays).
- Shipping Methods: Rates vary by weight, method, and location—visible during checkout.
- Destinations: Currently shipping to the continental U.S. only.
- Delivery Times: Standard shipping takes 3–5 business days.
- Tracking: Tracking info is emailed as soon as your order ships.
- Shipping Delays: Weather, carrier issues, or holidays may cause delays—we appreciate your patience.
- Address Accuracy: Please verify your address before completing your order. Tile This, LLC is not responsible for incorrect addresses.
- Lost/Stolen Packages: Tile This, LLC is not responsible for stolen packages. If your package is marked as delivered, please contact your local carrier for further assistance.
For questions about shipping, email us at orders@tilethis.com.
Return Policy
30-Day Return Policy
If you're not satisfied, return your item within 30 days of delivery—subject to these conditions:
- Item Condition: Unused, with original tags, packaging, and accessories.
- Exclusions: No returns on personalized, special order, or manufacturer-shipped items.
- Restocking Fee: May apply depending on item condition, deducted from refund.
Return Grading & Refund Breakdown
| Grade | Condition | Refund |
|---|---|---|
| Grade A | No sign of use and in original unopened/undamaged packaging | Full refund - No restock fee |
| Grade B | Undamaged and unused, but package has been opened/damaged | Refund - 15% restock fee |
| Grade C | Undamaged but shows signs of use. Package is opened/damaged | Refund - 25% restock fee |
| Grade D | Undamaged but missing parts or shows signs of use | Refund - 50% restock fee |
| Grade F | Damaged/destroyed/used beyond repair | No Refund |
How to Initiate a Return
- Desktop: Log in at tilethis.com → Account → Locate order → Request Return.
- Mobile: Scroll to footer → My Account → Locate order → Request Return.
Once submitted, you'll receive approval status by email. Approved returns get a prepaid label and instructions. Return shipping is at the customer's expense; the cost will be deducted from your refund.
Return Shipping
Return shipping is at the customer's expense; a prepaid return label will be provided and the cost will be deducted from your refund.
Refunds
Refunds are processed 1-2 business days after receipt. Amount may be adjusted for restocking fees or shipping costs.
Damaged or Defective Items
Email us immediately with photos and order details to arrange a replacement or refund.
Questions? Reach out to orders@tilethis.com.