Certified Business
With over 100,000 orders
With over 100,000 orders
Shipping & Returns
Find information about order processing, delivery timelines, return eligibility, refund conditions, and how to request a return.
Order Processing
Most orders process within 24 hours
Delivery
Typically 3 to 5 business days
Return Window
Eligible items within 30 days of delivery
Return Shipping
Deducted from eligible refunds
Shipping Information
Shipping Policy
We ship within the continental United States and process most orders within 24 hours, excluding weekends and holidays.
Effective January 1, 2024
Order Processing
Most orders are processed within 24 hours, excluding weekends and holidays.
Shipping Area
We currently ship within the continental United States.
Shipping Rates
Shipping rates are calculated at checkout based on item weight, shipping method, and delivery location.
Delivery Estimates
Standard shipping typically arrives within 3 to 5 business days.
Tracking
Tracking information is emailed once your order ships.
Shipping Delays
Weather, carrier issues, and holidays may affect delivery times.
Verify Your Shipping Address
Customers are responsible for verifying shipping details before placing an order. Tile This, LLC is not responsible for incorrect shipping addresses or packages marked as delivered by the carrier and later reported lost or stolen.
30-Day Returns
Return Policy
Eligible items may be returned within 30 days of delivery, subject to inspection and approval.
Item Condition
Items must be unused and returned with original packaging, tags, and accessories.
Exclusions
Personalized, special order, and manufacturer-shipped items are not eligible for return.
Restocking Fees
Refund amounts may be reduced based on the condition of the returned item.
Return Shipping
Return shipping is the customer's responsibility. A prepaid return label may be provided, and the cost will be deducted from the refund.
Return Grading & Refund Breakdown
Returned items are inspected and graded based on condition. The applicable restocking fee is determined by the final inspection grade.
| Grade | Condition | Refund |
|---|---|---|
| Grade A | No sign of use and in original unopened or undamaged packaging | Full refund with no restocking fee |
| Grade B | Unused and undamaged, but packaging has been opened or damaged | Refund minus 15% restocking fee |
| Grade C | Undamaged but shows signs of use and packaging is opened or damaged | Refund minus 25% restocking fee |
| Grade D | Undamaged but missing parts or showing clear signs of use | Refund minus 50% restocking fee |
| Grade F | Damaged, destroyed, or used beyond repair | No refund |
How to Initiate a Return
Return requests are submitted through your Tile This account and reviewed before return instructions are issued.
01
Access Your Order
Desktop: Log in at tilethis.com, open your account, and locate the applicable order.
Mobile: Go to the footer, select Order Status, log in, and locate the applicable order.
02
Request the Return
Select the order and submit your return request for review.
03
Watch for Email
You will receive an email with the approval status and return instructions after your request is reviewed.
Refunds
Refunds are typically processed within 1 to 2 business days after the return is received and inspected. Final refund amounts may be adjusted for restocking fees or return shipping costs.
Damaged or Defective Items
If your item arrives damaged or defective, email us right away with photos and your order details so we can review the issue and arrange a replacement or refund.
Need Assistance?
Email Customer Support
Questions About Shipping or Returns?
