Returns are accepted up to 30 days from date of purchase if item is in new condition; unused, un-opened and factory seal is intact.
Buyer is responsible for return shipping and costs of return shipping.
Return must be accompanied with the website order number that was assigned at checkout.
It is best to send the return package with “Signature Confirmation Required” to ensure delivery and receipt of return.
Original shipping and handling will be deducted from ALL returns
All returns need to be received in the same manner that the buyer received the package. New, unused, un-opened factory sealed boxes and packaging.
Re-stocking Fee’s are applied as follows:
- Used/Open items are subject to a minimum 25% re-stocking fee pending inspection
- New/Unused/Original Condition items are refunded up to 100% of original value after inspection
Non-refundable items with NO EXCEPTIONS are as follows:
- Special Order Items
- Cementious products (thinset, grout, etc.)
- Caulk and silicone
- Electrical components and cables (Contact manufacturer for warranty issues)
***These items are non-refundable as soon as the payment has authorized***
Shipping Return Address:
1440 Cliff Rd E
Burnsville, MN 55337